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Use the channels that match your situation. For anything tied to an existing business, signing in is usually fastest so we can see the same dashboards and audit trails you do.
Set NEXT_PUBLIC_CONTACT_EMAIL in your environment to expose a one-click mail link here for customers and prospects.
Sign in and reproduce the issue from the dashboard. Owners and admins can review members, pending invites, and recent activity without waiting on a ticket queue.
If you are locked out entirely, use password reset from the login screen or ask an owner on the business to resend an invite.
Go to loginCapture the URL, business ID (from the address bar or network calls), and timestamps from the activity drawer. That context maps directly to rows in activity_logs and makes reproducing issues in Supabase SQL much faster.
Wire this card to your internal Slack webhook or GitHub issue tracker when you harden the template for production.
Office hours & SLAs
This template does not ship a calendar integration. When you go live, publish your support hours, escalation paths, and contractual SLAs on this page so customers know what to expect after they sign the order form.
Until then, treat Verto PaaS as a self-hosted reference: you control uptime, backups, and who gets paged when alerts fire.